Automated PIN and Password Reset
According to Gartner Group, more than 30% of calls to the help desk are for password problems. Resetting PINS and passwords is a significant burden to many enterprise organizations, resulting in increased costs, compliance issues, and security vulnerabilities.
Identico secure, automated PIN and password reset solution is easy to install and operate and it brings the benefits of automating PIN and password resets for internal IT deployments.
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The benefits to your organisation include:
Cost-Efficiencies – Help Desk staff can spend valuable time on more complex customer problems.
Easy To Use - Callers find self-service solutions effective and convenient, with reduced hold times and immediate results Improved
Security - The threat of password theft is reduced due to stronger user verification. Additionally Identico provides a practical voice-based identity verification system that reliably blocks impostors from entering vulnerable call-center systems.
Affordable – Identico software licensing options are more affordable and flexible than other voice authentication offerings. Using the Identico™ Speaker Identity System to power your automated PIN and Password reset deployment provides higher security and high quality matching to ensure identities of authorized persons, and rejection of fraudsters.